Do You Have a Refund Policy?
Yes, we have a 100% satisfaction guarantee! If you did not like your prints for any reason simply email us at firstname.lastname@example.org with your order number and some photos of your prints in natural light and we’ll either re-print them for you or refund you in full.
If your prints were damaged during shipping please send us images to email@example.com of the damaged package as it was received, the shipping label on the package, and damage to the prints. If your order was shipped via USPS (United States Postal Service) please make sure you keep the mailer and all packaging materials including the damaged print(s). In some cases they will want to inspect the package. We will re-print and ship back to you at no cost.
Artist Collection prints to be replaced or returned should be mailed back to us to:
Photo Innovation Lab
1046 S Kenilworth Ave
Oak Park, IL 60304
Once received, we will ship you a new copy at no charge, or refund you in full.
What is Your Cancellation Policy?
If you should need to cancel your order for any reason, email us at firstname.lastname@example.org with your order number within one (1) hour of receiving your order confirmation email to cancel your order. Passed this time – we cannot refund or cancel orders. Please reach out to us with any questions.
Can I Make Changes After Submitting an Order?
No - we do not have the ability to change an order once it is submitted. You will need to cancel your order to make any changes and resubmit. If you must cancel, please email us at email@example.com and we can take care of that for you, remember to do so within one (1) hour of receiving your order confirmation email as per our Cancellation Policy above!