REFUND POLICY

Do You Have a Refund Policy?

Yes, we have a 100% satisfaction guarantee! If you did not like your make-your own prints for any reason simply email us at hello@printshopapp.com with your order number and some photos of your prints in natural light and we’ll either re-print them for you or refund you in full.

Artist Collection prints to be replaced should be mailed back to us to:

Photo Innovation Lab
P.O. Box 4055
Oak Park, IL 60303-4055

Once received, we will ship you a new copy at no charge. 

What is Your Cancellation Policy?

If you should need to cancel your order for any reason, email us at hello@printshopapp.com with your order number within one (1) hour of receiving your order confirmation email to cancel your order. Passed this time – we cannot refund or cancel orders. Please reach out to us with any questions.

Can I Make Changes After Submitting an Order?

No - we do not have the ability to change an order once it is submitted. You will need to cancel your order to make any changes and resubmit. If you must cancel, please email us at hello@printshopapp.com and we can take care of that for you, remember to do so within one (1) hour of receiving your order confirmation email as per our Cancellation Policy above!