Frequently Asked Questions
To get my order started, is it best to call or email?
If you are placing a Print on Demand order (a one-time order) you can follow the file submission instructions below and if you have any questions/issues please email us.
If you are interested in our Professional Services (recurring orders) we suggest you fill out a contact form here to get started!
Do you offer frames for prints?
Unfortunately, we don’t. We highly suggest working with a local framer to you to minimize shipping costs!
Sustainability and Our Mission:
What kind of inks do you use?
We use EPSON UltraChrome Inks which are pigment based, meaning they are water-soluble and without animal byproducts.
Do you use sustainable packaging?
Yes, we do! We ship all our prints using biodegradable and archival materials. Small and Medium-sized prints ship on Kraft self-seal envelopes with corrugated cartons for protection and glassine paper to ensure the print is not contaminated by the carton. Our large prints will ship inside a 3" core tube also made out of carton and rolled with glassine paper for protection.
Beyond this, we are part of the 1% for the Planet organization and give back 1% of gross sales to environmentally-focused non-profits.
Cancellations and Refunds:
What’s Your Cancellation Policy?
If you should need to cancel your order for any reason, email us at email@example.com with your order number within one (1) hour of receiving your order confirmation email to cancel your order. Passed this time – we cannot refund or cancel orders. Please reach out to us with any questions.
Can I Make Changes After Submitting an Order?
No - we do not have the ability to change an order once it is submitted. You will need to cancel your order to make any changes and resubmit. If you must cancel, please email us at firstname.lastname@example.org and we can take care of that for you, remember to do so within one (1) hour of receiving your order confirmation email as per our Cancellation Policy
Do You Have a Refund Policy?
Yes, we have a 100% satisfaction guarantee! If you did not like your prints for any reason simply email us at email@example.com with your order number and some photos of your prints in natural light and we’ll either re-print them for you or refund you in full.
How do I send my files?
Please select your print size and border style (full bleed or 1/8" white border), add to cart and check-out. If you want custom borders please select full bleed and let us know your border requirements in the comment section of your image upload.
You can share your files with us at any time, either before or after you've placed your order. Please upload your images via WeTransfer.
Please make sure to use the same email address you made your purchase with and if submitting multiple images add the relevant paper dimensions and border style to the file name of each image.
- We will contact you within 12hrs to confirm receipt and will include any questions we may have regarding your files, so please use an email address you're actively checking.
Regarding image sizes we recommend the following for optimal results:
- Resolution set between 200 and 300 ppi
- Size to print (crop your images to the appropriate aspect ratio)
- The image should be saved in tiff format, but PNG or JPEGs are also welcome
- The ideal color space should be AdobeRGB (1998), but we can work with images in the much smaller sRGB color profile.
Export from your RAW image files with 16bits component