FAQ

Press Prints vs. Giclee {inkjet} Prints

So you are thinking about making prints of your digital images but are unsure about what’s the best print output available? The market currently offers a wide variety of options; press prints, giclée prints and laser, but the two that really stand out are Press Prints and Giclee {inkjet} Prints.

Giclée prints are made with archival pigment inks on photographic quality papers. At Photo Innovation Lab we use museum-quality Fiber based papers with Glossy and Matte finishes.

Press printed products are printed on a printing press and are not photographs. Their quality is limited and far form that of an inkjet photograph when you consider resolution, printing pattern, color gamut and paper quality. Although there are very small color shifts to the untrained eye, each process will output a different scale of colors. This is due to the color space used to print the images. Giclée prints are produced in AdobeRGB whereas Press prints use the limited color gamut delivered by the CMYK color space.

When it comes to printing your images there are a couple of things you will also want to consider beyond cost and that is permanence. A print is not only made for display, but for its ability to retain and perpetuate an image. At Photo Innovation Lab we guarantee that your images will last for generations, preserving your images better than any digital file would.

What is Your Cancellation Policy?

If you should need to cancel your order for any reason, email us at hello@photoinnovationlab.com with your order number within one (1) hour of receiving your order confirmation email to cancel your order. Passed this time – we cannot refund or cancel orders. Please reach out to us with any questions.

Can I Make Changes After Submitting an Order?

No - we do not have the ability to change an order once it is submitted. You will need to cancel your order to make any changes and resubmit. If you must cancel, please email us at hello@photoinnovationlab.com and we can take care of that for you, remember to do so within one (1) hour of receiving your order confirmation email as per our Cancellation Policy above!

Do You Have a Refund Policy?

Yes, we have a 100% satisfaction guarantee! If you did not like your prints for any reason simply email us at hello@photoinnovationlab.com with your order number and some photos of your prints in natural light and we’ll either re-print them for you or refund you in full.

How do I send my files?

  1. Please select your print size and border style (full bleed or 1/8" white border), add to cart and check-out. If you want custom borders please select full bleed and let us know your border requirements in the comment section of your image upload. 
     
  2. You can share your files with us at any time, either before or after you've placed your order. Please upload your images via WeTransfer.

  3. Please make sure to use the same email address you made your purchase with and if submitting multiple images add the relevant paper dimensions and border style to the file name of each image.

  4. We will contact you within 12hrs to confirm receipt and will include any questions we may have regarding your files, so please use an email address you're actively checking. 

Notes:

Regarding image sizes we recommend the following for optimal results:

  • Resolution set between 200 and 300 ppi
  • Size to print (crop your images to the appropriate aspect ratio)
  • Image should be saved in tiff format, but PNG or JPEGs are also welcome
  • Ideal Color space should be AdobeRGB (1998), but we can work with images in the much smaller sRGB color profile.
  • Export from your RAW image files with 16bits component

If you have any questions feel free to email us at hello@photoinnovationlab.com or use the chat box button located a the right of this page.